Job Satisfaction Survey (JSS)
The Job Satisfaction Survey (JSS) is a questionnaire used to evaluate nine dimensions of job satisfaction related to overall satisfaction. This instrument is well established among the other job satisfaction scales.
In order to take the test, the participants are asked to respond to 36 items, or 4 items for each of the nine sub-scales. For each item, there is choices between “strongly disagree” to “strongly agree,” six choices in all, with which the participants must respond.
Author
Paul E. Spector, 1985
Reliability and Validity
This well-established instrument has been repeatedly investigated for reliability and validity. The nine sub-scales related moderately to well between each other, internal consistency; a score of 0.60 for coworker to 0.91 for the total scale. Overall, an average on 0.70 for internal consistency was obtained out of a sample of 3,067 individuals. Over a 18 month time period, an internal consistency of 0.37-0.74 was calculated for a smaller sample of 43 workers. Studies using various scales for job satisfaction on an single employee, supported validity. A correlation of 0.61 for coworkers to 0.80 for supervision was calculated between five of the Job Satisfaction sub-scale and some of the Job Description Index.
Obtaining the JSS
Author quote: “The JSS is a copyrighted scale. It can be used free of charge for noncommercial educational and research purposes, in return for the sharing of results”. See the following page for more information, instructions, and links:
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References
Blau, G. (1999). Testing the longitudinal impact of work variables and performance appraisal satisfaction on subsequent overall job satisfaction. Human Relations, 52, 1099-1113.
Hall, H. L. (1990). Occupational stress: Type A behavior and perceived control as moderators in the stress process. Unpublished doctoral dissertation, University of South Florida, Tampa.
Marion-Landais, C. A. (1993). A cross-cultural study of leader-member exchange quality and job satisfaction as correlates of intra-dyadic work-value congruence. Unpublished master’s thesis, University of South Florida, Tampa
Spector, P. E. (1986). Assessing employee job satisfaction with the job satisfaction survey. Mental Retardation Systems, 3, 5-13.
Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13, 693-713.
Spector, P. E. (1992). Summated Rating Scales. Newbury Park, CA: Script. View
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA.: Sage. View
Dissertations and Journals
Wetherell, M. Karen (2002). Principal Leadership Style and Teacher Job Satisfaction. Seton Hall University.
Schmidt, W. Steven (2004). Relationship Between Satisfaction with on-the-job training and overall job satisfaction. Indiana University, Indianapolis, IN.